Frequently Asked Questions
Everything you need to know about shopping with Giordano Online.
What are your standard shipping times and costs?
We offer standard shipping which typically takes 3-5 business days. Orders over $50 qualify for free shipping, while orders below that amount incur a flat rate fee of $5.95.
How do I return or exchange an item?
You can return any unworn, unwashed items with original tags attached within 30 days of purchase. Simply log into your account to initiate a return label or visit any Giordano retail store for an instant exchange.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Klarna or Afterpay.
How do I find the right size for me?
Each product page features a detailed 'Size Guide' button. We recommend measuring a similar garment you already own and comparing it to our measurements for the most accurate fit.
Can I track my order once it has been placed?
Yes, once your order is dispatched, you will receive an email notification containing a tracking number and a link to follow your package's journey in real-time.
What should I do if I receive a defective item?
We pride ourselves on quality, but if you receive a faulty product, please contact our customer support team immediately with your order number and a photo of the defect for a free replacement or full refund.